Nearshore Staffing · Latin America
Hire a Customer Support Representative from Latin America in 5 to 10 Days
Reliable coverage for tickets, chat, and calls during U.S. hours — without the cost of a US-based support team.
Flat $1,800 fee · English fluent · 30-day replacement guarantee
Tell us what you need — we reply within one business day.
Why hire with uphiire
Why hire LATAM customer support talent
Pre-vetted candidates
Screened for support experience and tone, not just English
Fair, competitive pay
Save roughly 55% vs. a US-based rep, without racing to the bottom
U.S. time zone overlap
Real-time coverage, not overnight-only support
Tool-ready
Screened for experience with common helpdesk platforms
Scope
What they can take off your plate
Ticket resolution
Email and helpdesk ticket handling
Live chat
Real-time chat support
Phone support
Inbound and outbound calls
Escalation handling
Managing difficult or complex cases
Order & billing support
Account and transaction questions
Reporting
Tracking response times and satisfaction metrics
How it works
Kickoff to hire in 2–3 weeks
A simple, transparent process with a clear timeline at every stage.
Tell us what you need
Role, must-haves, schedule, and what success looks like in the first 90 days.
We source and screen
We search across Latin America — Mexico to Argentina, including Central America — and screen for English fluency, experience, and remote-work reliability.
You get a shortlist
3 to 5 interview-ready candidates, with context on fit and experience.
Interview and hire
Make your hire, backed by our 30-day replacement guarantee.
What does it cost?
Customer support reps in Latin America typically run $1,300–$2,000/month, compared to $3,000–$4,800/month for a US-based equivalent — savings of roughly 55%.
*Ranges are approximate and vary by experience and country.
Pricing
Simple, flat pricing. No retainers. No salary markups.
You pay nothing until you make a hire. Choose the plan that works best for your cash flow.
Smart Start
$1,800 flat
Pay once when you make your hire. Save $200 vs. Easy Start.
Easy Start
$999 + $999
$999 when you make your hire, $999 thirty days later. Easier on cash flow, same shortlist and same guarantee.
Both plans include
- 3 to 5 pre-vetted candidates in 5–10 business days
- 30-day replacement guarantee
- No salary markups, no retainers, no hidden fees
FAQ
Questions, answered
Typically $1,300–$2,000/month, compared to $3,000–$4,800/month for a US-based equivalent.
Ready to build reliable support coverage?
Tell us what you need and we'll deliver a shortlist of pre-vetted candidates in 5 to 10 business days.